The aviation ministry launched the Air Sewa gateway and versatile application on November 25th, which incorporates a system for grievance redressal, back-office operations for grievance dealing with, flight status and airplane terminal data.
Why Air Sewa?
Aviation minister Ashok Gajpathi Raju said the government was resolved to give a comfortable and hassle free air travel experience; to do this it was important to perceive the example of issues that individuals face, and make reasonable systemic changes. He said
“Air Sewa is an initiative of the ministry to offer people a convenient and hassle-free air travel experience”
Minister of state for aviation, Jayant Sinha, said that flight delays, discounts, long lines and absence of proper offices at airplane terminals and complaints of lost stuffs were the most well-known issues that air travelers confronted. He stressed upon the need to react to these issues in a precise way. Sinha said Air Sewa was an endeavor to give such an orderly way to deal with traveler’s grievances.
In spite of the fact that it was a major challenge to get the different players on to a typical stage, this has been accomplished through Air Sewa.
Advantages of Using Air Sewa:
“With Air Sewa, travelers will have the capacity to enlist their grievances through the versatile application or an online interface. The clients will have the office to transfer voice or video along with a detailed description of their issues. They will be given a novel reference number for each of their detailed grievances which would be conveyed through an email and also a SMS,” said an authority.
Clients will be given a reference number to track the status and reaction to their grievances on the web application. Once the grievance is shut, the client has an alternative to give criticism and rate the general involvement and satisfaction.
Nodal officers have been chosen to address the grievances raised. Every correspondence made by the nodal officer will be sent through SMS and e-mail alert.